Violation of Privacy Policy or Service Agreement Violating of Mlkya Privacy Policy or Service Agreement or reserves, leads to termination of the user's account without any notice or refund. If Customer attempts to defame Mlkya including, but not limited to: (Mlkya system, servers, reputation, business, services, network, operations or equipment) will be legally accused for it. The customer is not entitled to defame Mlkya, its employees or administrators. Instead, he has the right to be directed to the competent authorities in the Kingdom of Saudi Arabia to file his complaint. Noting that, the attempt to defame or calumny in any way gives Mlkya the full right to cancel the contract and refuse to provide any service. It is strictly prohibited to resell Mlkya services without a written permission by Mlkya's management, unless the customer is an authorized distributor of us. In order to protect our customer data and to provide maximum level of security to maintain the confidentiality of these data, the security question has been set and also its answer available in the customer control panel on our website. In order to verify the identity of the customer requests sensitive data, for security breach of your e-mail, or even if you have lost your e-mail for any reason, it is very important that we ask all our valued customers to choose security question and answer that is sufficiently confidential. Customers are the only responsible for their accounts security, any activities or even communication with Mlkya using the main account or even any sub account that the customers have. Mlkya has the right to cancel customer subscription without any clarification while the remaining amount of the service is refunded. Fraud : If any circumvention is taken place by the customer using the client area technology, it is considered as a clear violation of terms and conditions that causes the customer’s account suspension. While such case is wasting the staff’s time for managerial and technical matters, the customer is entitled to pay a fees as a compensation to reactivate his account.

General Obligations and Rights: Mlkya undertakes to work on the convenience of the customer and provide the best services with continued developing making any extra effort in order to serve the clients’ hosting or servers. Mlkya pledges to keep the customer informed transparently of the hosted servers’ status. Mlkya is committed to provide security and stability for servers and network with 99.9% uptime. Mlkya promises to keep the customer's personal data in a strict confidentiality, unless it is officially required by governmental or international authorities. Upon such case, the customer is immediately informed directly upon unless another action is required. Payment, renewal and cancellation: The required service is executed after receiving the service charge. In the case of renewal, the service subscription is renewed after receiving the renewal fees. The customer has to check his service renewal invoices before the due date. If the invoice is not paid, you will receive a message from Mlkya requesting the payment. Noting that a reminder is automatically sent at least seven days before the invoice is issued. In case of non-payment on the last date, the customer's account will be automatically removed from the server to provide a space for another customer. Mlkya will not be responsible for the files or contents of the terminated account in any way. Mlkya may retain a copy of the customer's website for a period of maximum two weeks as a paid service that will be paid if the customer asks for this copy. Noting that the last day of payment and renewal of Dedicated servers customers is on 25th of each. In case the customer does not pay the invoice on the 26th of the month, the service will be automatically suspended notifying him by e-mail or SMS if he is involved in Mlkya mobile service. Besides, there is no guarantee for a backup. The dedicated servers have an unified billing system, all invoices are standardized to start from the 26th of each month and end on the 25th of each month. If the renewal invoice is not paid before or on 25th of each month, the service is automatically suspended in the beginning of the 26th of the month. So that, in case you do not want to renew your server, you have to request cancelation of the service before the 19th of the month. Renewal invoices will be issued on the 19th of each month. If the invoice is issued, the customer does not have the right to cancel the service and he should renew it. Prices change, Special offers and Coupons: If you reserve a hosting plan or service at the official rate, the renewal will be by the same price. if Mlkya makes a change in the price of the service, increasing or decreasing. The customer is not entitled to demand a change of the renewal price to comply with the new price except for the new reservations. Special Offers and Coupons: Mlkya has special offers from time to time, that are divided into two parts. Part I is for new customers only and the second part is for existing ones. This means that each offer has its own conditions. Coupons are only usable in new reservations. It is unusable on renewal. When you subscribe to the service with the benefit of a discount coupon, the discount will be upon subscription only and does not include the renewal. Contents of websites and servers: Customer is fully responsible for the content of the website to Mlkya and the other legal authorities. Some programs and content are strictly forbidden on our servers and include all hosting services (shared hosting, cloud servers and dedicated servers), including but are not limited to (Mail Bombers / Spam, IRC, Proxy Scripts, Pirated Software / Warez, IP Scanners , Bruteforce Programs, Hacking Software, Cracks / Keygens). It is prohibited to publish or distribute permission copyrighted content without the prior of the original publisher. If Mlkya finds that out, we have the right to suspend this website. It is prohibited to use any unlicensed programs or scripts. If a complaint is filed against a website that uses an unlicensed version of the product, the website will be suspended, demanding the owner to remove this program or script or asking for an official license from the producer. Besides, it is prevented to host any website that is related to terrorism, incitement of groups and individuals, profanation of individuals and groups, pornographic or political sites attacking states' policies in any manner. All of what have mentioned is considered as a breach of the service terms and conditions. Shared hosting service is made for hosting websites; However, email service is an additional service that is not for commercial use.

Mlkya Backup Service: Once you have subscribed to a backup service, whether individuals or resellers, you will receive comprehensive technical support on: Installing or removing the client software, and configuring the server to suit the service. Connect the server and select the partitions to be copied and other settings. Assist the customer in emergency recovery. Updating the client software and the follow-up throughout the subscription period. (May require providing access data on the server). Provide tips and guidelines to ensure the best customer experience. Technical support does not include any order that is not related to the Mlkya Backup Service. Terms of use: Firstly, make sure that your server is compatible with the service before reserving. We can help to determine whether it is compatible or not (open a ticket with Customer Services section with server data). In the case of radical changes in the system or server, technical support should be informed to ensure the integrity of the service. We will not be responsible for service suspending by the client server if we are not informed these radical changes. Piracy and misuse: Mlkya is committed to provide a high level of security to our customers, and not to accept any damages, whether intentional or unintentional by the customer or any other person outside the scope of Mlkya. It's prohibited and not allowed to use Mlkya backup in any other activity rather than backup and data security purpose In Mlkya finds out any attempt of hacking from the customer side, Mlkya has the right to permanently suspend the services and without any cash refunds, as we might escalate it to legal Redistribution of service: Mlkya Backup Service is redistributable to third parties by the original subscriber, and for both the individual and business categories, throughout the following conditions : Inform the other party that the service is provided by Mlkya. Mlkya is not obligated to provide technical support to other parties. The original Subscriber must provide support if he resells the service (except in case of participation in the business category). Mlkya will not deal with any misunderstanding or financial issues that may happen with the reseller and his customers. Mlkya is committed to deal with the original reseller only.

Reservations The service is not reserved or activated till the fee is paid. Mlkya is implementing a unified billing system for cloud servers, as the renewal invoices are issued on the 20th of each calendar month. When a customer orders a cloud server on any day of the month, he is committed to this unified billing system. The paid amount is calculated depending on the delivery date of the server till 26th day of the same month. Mlkya provides cloud server rental for purposes related to websites and hosting, such as Backup or any legitimate legal technologies and services that do not harm any other parties. All cloud servers are limited with specified monthly traffic that’s rested on the 1st of each month. Renewal: Server will not be renewed unless the voice is paid. Server renewal invoice is issued on 20th of each month. Customer can pay the invoice within 7 days from the invoice issuance which means from 20th to 26th of each month. A reminder is sent to the customer e-mail within the 7 days (as the payment period). If the renewal invoice is not paid on time, the service is automatically suspended without our intervention. If the service is not renewed on time, Mlkya may retain a backup copy of the server contents for a week for any circumstance that prevent the customer to communicate us and renew his service. After that, the contents of the server will be deleted and Mlkya will not be responsible for any loss of that content. Mlkya has the full right to change the prices of its services from time to time according to its marketing plans. cancellations : The fees for cloud servers are not refunded after booking or renewing it. Customer may request cancellation of the service at any time without getting back to Mlkya, through his Client area. The customer can request to stop his server renewal before the 20th of each month as before the renewal invoice issuance date. The customer is not able to get a backup from his server in case his services is suspended ; as in such case , customer must renew his server first. Customer Responsibilities: Mlkya does not allow the use of cloud servers for any purposes that may harm or affect others badly. If Mlkya finds out such case, we first investigate and if it is correct we take assertive and proper action which can be server cancellation. Customer is fully responsible and in charge of content for his website in front of Mlkya and the competent legal authorities and entities. Customer is responsible to have a backup copy of his server data. It's prohibited to publish any content with a copy rights or even without an approval from the content owner, in case of such a violation and infringement, Mlkya has the right to close this website. Keeping backup copy is the customer’s main responsibility, as keeping internal backup on the server is not enough as in case of server hacking or any hardware issue, Mlkya will not be in charge or even liable providing a backup, so we recommend to have Mlkya (backup service ) . Some programs are not allowed to be used on our cloud server such as (Mail Bombers/Spam, IRC, Proxy Scripts, Pirated Software/Warez, IP Scanners, Bruteforce Programs, Hacking Software, Cracks/Keygens). It is prohibited to use our cloud server for hacking on others (server, network and websites ) and if such a violation takes place, Mlkya has the right of server cancelation for this customer whom proceed with such an activity . Customer is fully in charge and responsible for His IP reputation, as customer supposed not to let his IP entitled within the suspicious IPs because of spamming, phishing and fraud. Customer's access and activation of our Service means acceptance of all terms of This Agreement. All cloud servers are freely provided with basic management that includes technical support related to hardware and network only. Mlkya is not obligated to provide any other technical support such as fixing operating system issues or adjusting settings to operate in a certain way. In case the client is unable to manage the server himself, Mlkya provides advanced management service including all professional and technical aspects of the server. The advanced management plan does not provide administrator (root) control on the server for the client as it is fully controlled with Mlkya to guarantee the stability of the server and work on it as per the client’s needs, Knowing that the advanced management levels are based on number of hosted websites on the server.

Mlkya registers any domain that the customers are asking for, adding to offering a Control panel of this domain to let the customer deal with his product via Client area. (?) In case the customer wants to transfer his domain from Mlkya to any other company, we help him and facilitate the transferring process by sending EPP code to the customer through his registered email as the domain owner. The customer can follow domain transfer process through the link sent to his email. Domain protection : Mlkya provides a paid service to protect the domain from any attempts of stealing: 1. The domain can only be transferred if the customer opens a ticket through his client area. 2. The domain is unlocked only by Mlkya, even though the customer cannot do so. 3. In case customer requests to unlock his domain, he should mention the security answer. 4. This service is available for all domains that are reserved or transferred to us whether it is hosted on Mlkya servers or any other Hosting company. Verify the customer's identity who subscribe in the protection service : The identity of our customer is verified by the security answer of the account since this answer can be changed only by the customer himself. Even if another person get access to the domain control panel or client area by stealing customer email that’s register with the domain or logged in to the client area and let it available on the device without logging out. Domain owner is committed to update his data frequently, so his page is usually updated with the right information. Mlkya is not responsible in case customer lost his ownership for the domain because he doesn’t pay the renewal fees. As we send reminder of the renewal a month before, in addition to the 4 consecutive reminders sent from Mlkya side earlier before the renewal date with (7 Days -5 Days -3 Days -1 Day ) as the invoice has to be paid before the date of his ownership. Mlkya is not responsible for any domain that it is not registered by us; however, it is the customer’s responsibility to follow up the renewal date through the registration company. Or he can ask for domain transfer to Mlkya so we can remind our customer with the renewal date. On registering any domain by Mlkya, the ownership of this domain is for the customer himself, he has the full right to manage and update his data or even transfer it to another company and Mlkya is committed to do so. Fees for booking or renewing domains is non-refundable.

Mlkya is committed to all the terms of the service agreement regarding its shared hosting services, in addition to the following: Provide all the declared features to the resellers' programs on the service page. Provide discounts for each reseller according to his level. Branding reseller is committed to:Have a private website to offer hosting services. Put an announcement on the his website clarifying that he is offering hosting service from Mlkya as an authorized branding reseller that gets discounts on unlimited hosting plans. Mlkya Logo should be placed below his official website to show that the hosting service is by Mlkya. Use Mlkya's control panel and DNS. Non-Branding reseller is committed to: New non branding reseller has to purchase at least 5 hosting plans to reach the first level of resellers. For old resellers, the discount system is applied starting from the sixth site. Renewal of old accounts is by the same price paid at the first time. Violations that the Distributor may tackle: If branding or non-branding resellers breach of any terms of Service or the terms of the Reseller Program that he will receive. Using the resellers' hosting service in a way that breaches Mlkya general agreement terms or terms of using shared hosting plans. Disclaimer and Alerts and Suspension of Branding: Mlkya does not have any financial or legal liability to the distributor's customers. In case the reseller violates any of the Mlkya Agreement terms, we will proceed with the following steps : 1- The first stage: The reseller is alerted about the violation that took place giving him 48 hours to lift this violation; otherwise the second stage will be followed. 2- The second stage: we will stop any discount offered to the violated reseller. 3- The third stage: The reseller authorization will be terminated .

Mlkya Cms is a content management system owned by Mlkya including its database. Mlkya owns all of its programming and copy rights and no one is authorized to copy it regardless of the external form. It is not a free CMS you should be licensed by Mlkya and this license does not give you the right to sell or copy it. By installing and using the Mlkya CMS, you agree to the following terms and conditions, whether this is you personally, your delegate, service provider or reseller. It is strictly prohibited to use the Mlkya program in violating the legal or constitutional laws of the Kingdom of Saudi Arabia, and any violation in any way is a breach of this agreement. When Mlkya offers one CMS license, it means installing only one copy of the CMS on a single domain, so that the license is only one domain. You are not allowed to install two copies on one domain or subdomain with one license and any circumvention will lead to cancellation of this agreement and license. Mlkya license is only for your use, so you cannot rent or issue another sub licenses. As well as, you cannot waive or sell it to someone else on a temporary or permanent basis or permanent without Mlkya written approval. If you have a valid license, you can install another version of Mlkya CMS on your website, but you should inform us to avoid the copyrights protection and licensing procedures that we tackle. For example, the testing CMS is in a folder named (testdim) and for sure you put a firewall on it and password so it will not be accessible by your visitors in general. Mlkya CMS license is a lifelong one, and you get updates license that allows you to get updates if new releases freely for one year. The renewing of updates license is optional. Note: The customer who uses our CMS illegally and asks for a license will only get a 'license to own', which allows him to take an advantage to use the CMS on his website for life. However, in order to get the latest version of Mlkya CMS, he should request “updates license” as a paid service. All Mlkya customers or those who are willing to purchase Mlkya CMS should choose the domain to be licensed by our CMS. Mlkya CMS files are PHP that are encrypted and you are not allowed to decrypt them by all means. All Mlkya's rights should be persevered without any change, deletion, or blurring. The Customer is committed not to remove the Mlkya logo or copyrights of the Mlkya CMS or designs that are placed in the footer. In Case of Mlkya removing them, it is considered as a violation of terms of service. Besides, it includes development, renewal, support or obtaining agreed advantages , as it is the customer's responsibility to clarify this point on requesting any design request the design from any party or individual in order to access and comply with it. Mlkya has the right to refuse the license renewal to those who have violated it or to accept a fine which is five times of the CMS value according to the current price. It is prohibited to use Mlkya CMS in any form that may be associated with any intellectual property infringement, including but not limited to participation in any activity that violates or infringes other copyrights, trademarks, service marks , trade secrets, software industry piracy, and patents held by individuals, companies or others. In case of service terms violation, Mlkya has the full right to cancel the CMS license without getting back to the customer. It is prohibited to transfer or sell the license of the Mlkya CMS, which is granted free of charge to some customers; If you transfer or sell the free licensed version to another person, this will be considered a violation of the service agreement and the license is canceled. There are no refunds if the CMS license is canceled due to the customer's breach of the service agreement. After One year of your license you have two choices; either to be satisfied with the last version obtained during the licensed year. Or to renew (license updates) for a new year by paying fees, so you can get new versions of this CMS during the year, and you can terminate the license at any time by uninstalling the CMS and deleting any copies of it . Customer committee to: Not to divulge, distribute or provide -in whole or in par- the Mlkya CMS, including encrypted files, contents or any other information, whether during or after your license period, directly or indirectly, to any third party without the written approval by Mlkya . Mlkya is not liable for any illegal purposes, and not responsible of such an action by all means. Customer is the only responsible for its website, contents and the activities produced by the website. Change the licensed domain: As an owner of the CMS, Mlkya allows you to transfer the license to another party or change the licensed domain based on what mentioned below:The updates license is valid. The new domain did not previously use Mlkya CMS license illegally. Customer has the right to modify the license and path and domain maximum of (5) times including (change of path or licensed domain). If you use Mlkya CMS and other add-ons, you agree to the following terms : You agree to all the terms and conditions of the Service and License Agreement as they are also applied to your use of the Mlkya CMS, such as styles, designs, blocks, plugins, or tools, etc. Mlkya is offering paid affiliate and subsidiary programs running on the Mlkya CMS. Its installation requires another license because it is an independent program that is added to the Mlkya CMS only. CMS plugins are licensed only for use in connection with the Mlkya program and you may not use, merge or install it on any other CMS, and when you use it with the Mlkya CMS, you can add or modify it. All plugins are valid regardless of the renewal of the support and updates license. If it is terminated, it will remain on your website but you will not be able to obtain any new updates without renewing it. Guarantees and technical support for the Mlkya program Mlkya CMS and its files are sold without any responsibility for the performance of your servers or even any other warranties unless its previously stated. Mlkya does not monitor the websites that use the CMS and therefore is not responsible by all means for the contents of these websites that use its CMS Mlkya CMS has an advanced system of updates. It automatically updates software errors and security, ensuring that the software is updated continuously, based on data recorded in the settings menu. If this system may cause you an issue, you have to contact us officially to be excluded from our updates system and if the customer does not address the company officially, this will be automatic approval on the system. Mlkya is committed to provide one-year support and updates (free of charge), including the repair of any software technical issues or others resulting from customer's misuse. Any other provided service ia paid. Paid technical support services are divided into two types: Troubleshooting: A checkup fee is paid prior to inspecting and solving an issue which is non-refundable. The customer will be informed of the total cost required to solve the problem. After the customer approval and paying total required cost, the amount will be add to the total amount of checkup fees. Development Requests and Consultations: Mlkya provides 'paid' technical support services while this service cost is calculated first then informed to the customer. After the payment, the service is implemented. Note: To avoid paying transfer fees each time you ask for a paid service, you can add a balance to your account. So that, each time we need to proceed with any paid servicer or request, we will deduct it after your approval. You are fully responsible of the CMS using risks, Mlkya is entitled only to replace the produce or refund the paid amount in some case upon its estimation. Mlkya is not responsible of any damages, including any loss of life, profits, lost savings, loss of data, or any indirect damages, especially damages resulting from misuse, or inability to use such software. Even if Mlkya has been informed of the possibility of such damages. This license gives you specific legal rights that you may have and other rights that vary from country to another. Some jurisdictions that do not allow the exclusion of the warranties, certain types of restrictions, or exceptions to be liable, but this agreement are made in accordance with the laws of Saudi Arabia. Noting that we have special procedures to come over the piracy, so you may receive a message via Mlkya official email to clarify your license legitimacy.

Payment method: Payment should be tackled before activating any services. Fees are not refundable. Payment should be complete before any hosting services. Mlkya accepts card payments (Visa, MasterCard, and American Express) via PayPal service or PayPal (www.paypal.com). Additional features and Add-Ons for different services You can add any of them at any time. The fees are non-refundable, regardless whether the service is used or not. PayPal: Real-time fees are charged according to the current period and the next period till the end of their billing cycle. Services will be activated after the fees are paid and approved by the billing department. Renewal and invoices scheduling: Customer have 7 days prior to the invoice due date for renewal. On transferring the amount to Mlkya, customer has to provide us with the deposit details in the tickets directed to our fin billing department for renewing services. When Customer deposits any amount to pay an invoice, he has to confirm the deposit and notify us within 48 hours maximum. A reminder is sent to the customer via mail within 7 days, which is Customer payment period. If payment is not tackled on time, the account will be automatically deleted and we will not be responsible for the loss of customer’s data or the service suspension. The full amount must be transferred before any services are offered. If customer knows that he will be away from the internet connection or on a vacation and he will not be available to communicate us or pay for his invoices, he should notify us before the due invoice is issued, pay the invoices before they are issued, or even add an amount to the balance that covers the cost of any due invoices. If the renewal amount is not paid on time, the service will be suspended. Transfers from outside Saudi Arabia are on Al Rajhi Bank only. Transferring fees are added to the paid amount which are 8$, for example (if your invoice total amount is 100$, so you have to transfer 108$ as 8$ will be deducted by the bank and 100$ remaining will be paid for the issued invoice) Noted that the local banks might ask for another fees . Mlkya has the right to change the prices at any time and the terms of this agreement may be changed as well, you should be aware of that. All cash transactions are in US Dollars. Which is the official currency approved by (Mlkya). The customer is committed to pay the service charge at the same time as he asks for the service. In the case of renewal, the customer shall follow up the renewal of his subscription and payment on the same date when the invoice is issued. The followed procedures in case of non-payment: A message from Mlkya reminding the payment. The billing system is automatically sending the invoice at least seven days before the due date. In case of non-payment on the last day of the hosting period, the customer’s account will be automatically deleted from the server to provide a space for another customer. We will not be responsible for the files or contents of the terminated account in any way. Mlkya may retain a copy of the customer's website for a period not exceeding two weeks maximum and as a paid service if the customer asks for it. Reactivate account: In case customer’s hosting account has been canceled based on his request or due to nonpayment of due invoices, and he wants to reactive his account again, Mlkya might keep a copy of customer website for a while(if it is available). The customer’s account is activated after he pays the renewal fees only, otherwise, if he wants to transfer his website to another hosting company, he will get the available backup copy as a paid service. In case the customer’s account is deleted for a period that exceeds the period of saving backup copy, he will reserve the service as a new customer. If an account is cancelled due to infringement of privacy policy, as Mlkya will not reactive this account again and we are not responsible of any of this account data. Refunds: In case customer has one of our unlimited shared hosting plans, he has the right to cancel and get full refund payment without any clarifications. While the customer should not violate any of our terms or conditions. The refund is applicable within the first 30 days of activating the service. Control Panel license fees are non-refundable. Domain reservation or renewal fees are non-refundable. Service Cancellation Mlkya has the right to cancel the customer’s offered service at any time for privacy violation, without any compensation. The customers have the right to cancel their on services at any time as per our terms and conditions. These requests are sent to the customer service department through tickets system. If the customer has a cancelation request, his account is immediately canceled as long as there no precautions that are tackled by Mlkya. So that, we have the right to cancel the service without notice. If the account is canceled due to unpaid invoices of servers or shared hosting plans, so Mlkya is meant to delete the website contents without notice, and the server or hosting space is reused for another customer. Compensations: The customer is not entitled to ask for any compensation due to Mlkya services and products usage induced- damage, adding to any personal harm, or properties damage. Besides, the customer is committed to afford any financial or legal stuff caused by copy rights violation